Return & Refund
Return & Refund Policy
At Home and Heart Goods Shop, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure you can shop with confidence.
Return Policy
Eligibility for Returns:
- You may return most items within 30 days of receiving your order for a full refund or exchange.
- Items must be unused, in their original condition, and in the original packaging.
Non-Returnable Items:
- Certain items are non-returnable for hygiene or safety reasons, including opened personal care products and cleaning supplies. Please check the product description for specific return eligibility.
How to Initiate a Return:
- To initiate a return, please contact our customer service team at support@homeandheartgoodsshop.com.
- Provide your order number and the reason for the return.
Return Shipping:
- You will be responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
Eligibility for Returns:
- You may return most items within 30 days of receiving your order for a full refund or exchange.
- Items must be unused, in their original condition, and in the original packaging.
Non-Returnable Items:
- Certain items are non-returnable for hygiene or safety reasons, including opened personal care products and cleaning supplies. Please check the product description for specific return eligibility.
How to Initiate a Return:
- To initiate a return, please contact our customer service team at support@homeandheartgoodsshop.com.
- Provide your order number and the reason for the return.
Return Shipping:
- You will be responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
Refund Policy
Processing Refunds:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
Partial Refunds:
- In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts).
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company or bank; it may take some time before your refund is officially posted.
Processing Refunds:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
Partial Refunds:
- In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts).
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company or bank; it may take some time before your refund is officially posted.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us to discuss your options. We are happy to assist you in processing the exchange.
Contact Us
If you have any questions about our return and refund policy, please don’t hesitate to reach out to our customer service team at support@homeandheartgoodsshop.com. We are here to help!
Thank you for choosing Home and Heart Goods Shop! We appreciate your business and look forward to serving you.
